Support & Grievance Redressal Desk

24x7 automated technical assistance, dual-verification troubleshooting, proctoring review, and statutory grievance escalation under the Indian DPDP Act 2023.

24-Hour SLA DPDP Act 2023 Compliant

WhatsApp Support

Instant 2-second OTP help, roadmap notes, and automated ticket logging.

+91 74990 85045
Chat Only · No Voice Calls
Chat on WhatsApp

Grievance Officer

Statutory officer for privacy, account scrubbing, and academic appeals.

Parth Patil
parthpatil@disheera.site
GHRCEM, Jalgaon, India
Email Officer

Credential Audit

Instant cryptographic ledger check for SHA-256 certificate validation.

/verify.html?certId=...
Instant 0ms public validation
Verify Certificate

Recruiter & TPO Desk

Corporate radar verification, domain approvals, and campus placement ties.

Corporate Work Domain Required
4-Tier Anti-Fraud Gate
Recruiter Portal

Raise a Support Ticket

24h Turnaround

Need technical assistance, OTP resolution, or proctoring strike reviews? Submit your request below to receive an instant ticket reference ID and automated tracking.

+91
Minimum 10 characters. Include device/browser details if reporting a technical glitch.

Ticket Successfully Registered

Your ticket has been logged and assigned to Grievance Officer Parth Patil.

Ticket Reference: CP-TKT-000000
Assigned Officer: Parth Patil
Target Resolution: Within 24 Hours
Track on WhatsApp

Frequently Asked Questions

Instant answers for common student and recruiter inquiries.

Disheera enforces simultaneous dual verification. WhatsApp OTPs deliver in <2 seconds to the 10-digit number. For Gmail, check your Spam and Promotions folders. If still not received after 60 seconds, click "Resend OTP".

During 30-minute milestone tests, full-screen mode is strictly monitored. Strike 1 deducts 2 minutes, Strike 2 deducts 3 minutes, and Strike 3 terminates the attempt with a 24-hour retake lockout. If you experienced a genuine network drop, raise a ticket for proctoring reset.

Your cryptographic certificate unlocks automatically upon achieving 100% roadmap progress and passing all weekly milestone proctored evaluations with ≥70% scores. Every certificate carries an immutable SHA-256 digest verifiable at verify.html.

Yes. Go to your Student Dashboard > Profile Settings > Link Phone Number. An OTP will be dispatched to verify your new WhatsApp number before updating your account record.

Recruiters must register with an authentic enterprise domain email (free webmail like Gmail/Yahoo is rejected). The system automatically verifies DNS MX records, live website probing, and an OTP before granting candidate search access.
DPDP Act Sec 8(10) & Sec 13 Rule 3(2) IT Rules 2021

Statutory Grievance Redressal Mechanism

Pursuant to Section 8(10) and Section 13 of The Digital Personal Data Protection Act, 2023 (Act No. 22 of 2023) and Rule 3(2) of the Information Technology Rules 2021, any Data Principal may submit grievances regarding personal data processing, correction, or erasure:

  • Designated Grievance Officer: Parth Patil (CTO & Grievance Lead)
  • Institution: GHRCEM, Jalgaon, Maharashtra, India
  • Grievance Email: parthpatil@disheera.site
  • Official WhatsApp Support: +91 74990 85045 (Chat Only)
  • Statutory Redressal SLA: Within 24 hours acknowledgment • 15 calendar days resolution
  • Statutory Appellate Body: Data Protection Board of India (DPBI) • TDSAT Appeal (Section 29)